A. This policy is strictly applicable to the following damages:

i. Damages related to accident/vandalism amounting to Immediately Repairable Damages:

Zoomcar shall only provide the Host with either the reimbursement for cost of repair for any damages or facilitate the repair as per its estimates at its designated partner workshops/garages for such major damages that arise due to an accident, collision etc which directly impacts the drivability of the vehicle (hereinafter referred to as “Immediately Repairable Damages and/or IRD”) while the vehicle was under the Guest’s possession during and/ or after booking period. The IRD shall also be inclusive of damages/cost arising out due to IoT device/IVD malfunctions. Notwithstanding anything contrary to the foregoing, this policy shall not be applicable if any IRD is/are caused to vehicles: (a)where the vehicle was not picked by Guests during the booking period; (b) if the vehicle was not picked up by the Zoomcar fleet after the booking period ends and was directly collected by the Host from the Guest. Compensation for Stolen/totally damaged vehicles

Any damages/costs arising due to IoT device/ IVD malfunctions would be taken care of by Zoomcar irrespective of the repair cost.

ii. Additionally, under this policy Zoomcar shall also cover for certain minor damages which do not affect the car from serving a booking immediately and/or affect the Guest experience (hereinafter referred as “Non-Immediately Repairable damages and/or NIRD”). However, such NIRD shall be covered by Zoomcar only if:

a. The total number of such NIRDs has crossed a total of 5 unique damages occurred while the vehicle was under the Guests possession.

b. Where such NIRD/s is followed by an IRD caused in the upcoming bookings, the current NIRD (even if the same doesn’t accumulate to a total of 5 NIRDs) maybe repaired along with the IRD.

iii. Compensation for Stolen/totally damaged vehicles (excluding cases where police investigation indicates that such accidents or theft was carried out by ulterior motive by the Hosts and/or by their representative)

The classification of the repairs required have been bifurcated as per the normal wear and tear issues (Maintenance issues) and those caused due to accident/vandalism (“Accident/Damage”). The tentative list of the repairs that may arise and allocation of responsibility for the Host and Zoomcar in respect of the same are provided here.

B. This policy does not apply to the following:

i. Damages related/ due to wear and tear/ maintenance of the vehicle:

Any costs incurred by the Host in replacing any parts or repairing any damages during regular maintenance/servicing of the vehicle or such damage/replacement is a result of normal wear and tear of the vehicle (irrespective of the vehicle being on a trip or not). Irrespective of the damage being an IRD or NIRD, it shall be the Host’s responsibility to bear costs for such wear and tear related damages.

ii. NIRDs not affecting drivability of the Vehicle:

Any single instance of NIRDs under Clause 2.A.ii will not be taken for repair immediately or individually unless they accumulate as per the provisions of 2 A ii.

iii. Permanent Exclusions:

The Hosts understands and agrees that Zoomcar shall not be liable to compensate Host in any manner whatsoever under this Damage Policy if:

a. Any loss or damage is caused to the vehicle as a result of war, terror attacks, hostilities

b. Willful damages are caused to the vehicles by the Hosts;

c. Any third-party damages which are covered under the third-party insurance of Host vehicle and where such insurance has expired and was not renewed.

d. Any consequential losses to the vehicle which are in possession of Hosts including but not limited to any loss resulting from:

• short circuit, self-heating, electrical arcing or leakage due to any cause apart from the accident /fault of the Guest

• Electrical or mechanical breakdown due to operation in flooded area not arising from the usage of Guest.

e. Any damage arising due to normal wear and tear in the due course of usage of the vehicle and/or arising out of any manufacturing defects present in the said vehicle;

f. Any direct or indirect damage arising out of or resulting from ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste;

g. Any damage caused to the vehicle outside the jurisdiction of India;

h. Any damage to tires, covering coat, decals, logos or dashboard, unless such damage were caused at an accident/collision at the same time and from the same cause resulting in the damage of other parts of the vehicle and such were declared IRDs as per this Policy.

iv. Third Party Liability:

Any injury/damages to a third party are not covered under this policy. For the same, the Host is expected to maintain a comprehensive third-party insurance for the vehicle being listed on Zoomcar Platform. Any claims for the same will not be accepted by Zoomcar.