In order to report damages or request repair, the Host may follow the procedure as under:

3.1 Immediately Repairable Damages

a) The Host must raise a damage/repair request for the IRD via the app within 24 hours from the end of booking period/ time when car is handed over to the Host. The Host may do so by reporting the same in the Booking End Checklist or raising a general request in the Help & Support section of the App.

b) The Host should note that such request can only be raised if the vehicle has not been used for travel by Host or other person between the time period when the booking ends and such a request being raised by the Host. Zoomcar shall not accept any damage requests if any such request is raised after the vehicle has been moved or used for travel by the Host or any other person.

c) The Host understands and agrees that in case he/she fails to report the damage in the above-mentioned timelines or uses the vehicle before reporting damages, he shall waive his right to claim any such damages/repairs from Zoomcar as the case maybe.

d) In the event that during the pendency of the booking period, the vehicle has been stolen and/or the accident or collision has resulted in total loss of vehicle, Zoomcar shall extend its support in reporting such theft/accident and compensate the Host to the extent as provided under Clause 4 C of this policy.

e) The Host should also share clear and identifiable images of such damages with description at the time of raising such damage/repair request.

f) Upon receipt of such a request Zoomcar shall assess the damage from the picture and description shared by the Host.

g) In doing so Zoomcar may engage/ seek opinion of its designated/ partner workshops and identify if the damage is Immediately Repairable or Not Immediately Repairable.

h) Upon classification of the damage as per Clause 2 A. i., the Host may proceed to either opt for Zoomcar Driven Repairs as per procedure or under Clause 4 A and if the same is not favorable for him/her the Host may choose to repair the vehicle on his own only after due approvals from Zoomcar as per Clause 4 B.

i) During such time when the vehicle is damaged and/or in repair at Zoomcar designated workshop, the Host shall be entitled to a downtime payment as more particularly described in Clause 4 A (ii).

3.2 For Not Immediately Repaired Damages (NIRDs)

a) For NIRDs, the Host shall report the NIRD along with the proof of same via the app within 24 hours from the end of booking period/ time when car is handed over to the Host. He/she may thereafter continue listing on the Platform.

b) If the Host subsequently faces a similar experience(s) where the car undergoes another IRD due to an accident/ collision or vandalism during a booking, and such damages caused to the vehicle falls under the purview of Clause 2.A.i, then the NIRD reported (where not accumulating to a total 5 unique instances)shall be dealt as per Clause 3.1 of this policy and all the pending damages, and their related tickets shall be resolved thereto.

c) If the subsequent damages caused to the vehicle do not fall under the purview of Clause 2.A.i (do not qualify as IRD), the vehicle will be allowed to continue on the listing until the cumulative number of tickets raised for such NIRD is five (5) or more times and thereby starts affecting the listing/ guest experience